Help Center

Frequently Asked Questions

General Questions

What payment methods do you accept?

Is it safe to place an order on your site?

Why are some of your products for free / on sale?

Shipping & Delivery

How long does shipping take?

I input the wrong shipping address. What do I do?

Can I change my billing address?

How can I receive updates on my order status?

Why did my tracking status stop updating?

Do you ship your products to my country?

How are my items shipped?

Where are you shipping from?

What time are deliveries usually made?

Do I have to pay for customs, duties, or import taxes?

Order Changes

What if I have changed my mind about my order?

Can I change my order after it has been placed?

Refunds & Returns

Can I get a refund if I'm unhappy with my purchase?

Can I cancel my order after it is placed?

Can I return my item and exchange it for another product?

Damaged Items & Order Issues

My item arrived damaged. What do I do?

The wrong item arrived. What can I do?

Only part of my order arrived. Where is the rest of my order?