We cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay additional fees.
We are NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing any claims with their local post office.
We are happy to offer refunds for non-promotional products.
We are unfortunately unable to provide a refund for shipping costs on promotional products. The shipping cost is incurred by our logistics partner right when your order is placed, and there is no product price for us to refund.
To receive a refund for a non-promotional product, you must return your order to the address on your package. When we have proof of returned shipment, we will issue you a refund right away.
You can also review our complete return policy below: Return Policy
We're very sorry to hear that you received the incorrect product. Sometimes our fulfillment team does make mistakes, and we sincerely apologize for this.
If this is indeed the case, please send us a quick photo of the incorrect item(s) you received. We will make it up to you by sending you an identical product right away, free of charge. You can keep the additional product you received as well.